If you have questions about our products you can contact INOVA technical support:
Use the link below to access comprehensive TeleCAD-GIS online help. It explains TeleCAD-GIS commands and procedures. Same help, as well as the offline version, can be accessed from the main menu of the TeleCAD-GIS application.
Visit our Knowledge base where you can find answers to frequently asked questions (FAQ).Learn more
You can request technical support by opening a ticket.
The procedure is simple:
Technical support team shall respond as soon as possible.
INOVA offers remote support via TeamViewer application. All you need to do is to download one of free customized TeamViewer applications (download links provided below). Once downloaded simply start “exe” file.
Team Viewer Quick Support enables remote access to your desktop so we can provide you with our direct assistance.
Team Viewer Quick Join is used for:
We can use other tools (MS teams, Zoom, AnyDesk) for remote access to your computer depending on what suits you best or what is allowed in respect with security policy of your company.
Here you can download some third party software that you might find useful while using our software:
USB license key drivers
If USB hardware key is used for TeleCAD-GIS licensing than it is necessary to install supporting drivers. Drivers are provided as a part of TeleCAD-GIS installation meaning that no additional installation is required.
However, if you have any problems with the drivers, you can download them from the site of the manufacturer and install them on your computer.
Autodesk ARX Enablers
Autodesk ARX Enablers (or Autodesk Object Enablers) are Autodesk freeware applications that enable access to drawing objects out of their native environment.
Explanation: If a .dwg file is created in (e.g.) AutoCAD Civil 3D it is quite possible that such file contains objects that are unique for AutoCAD Civil 3D. These objects are not visible in “regular” AutoCAD (or some other product that you might have). In order to make them visible in this particular case it is necessary to install „AutoCAD Civil 3D Object Enabler”.
What object enabler is required depends on the application that originally created the file you are trying to open. You can ask this the person from which you have received the file.
You should start the search for the appropriate Object Enabler on the page Object Enablers.
DWG TrueView™ is a free Autodesk .dwg viewer. It also includes DWG TrueConvert™ software that can convert between new and old .dwg file formats.
Download DWG TrueView™ from the Autodesk download page (Autodesk).
Autodesk Design Review™
Autodesk Design Review™ is another free application that enebles viewing .dwg files and more (e.g. printing, commenting…).
Teigha File Converter
Crystal Reports component displays TeleCAD-GIS reports (it comes with the TeleCAD-GIS installation). Component is not OS dependent. If you are having trouble displaying reports generated by TeleCAD-GIS most probably there is a problem related to this component or the component is missing all together.
Note: Prior to Crystal Reports component installation it is necessary to uninstall its previous versions.