Effective as of October 12, 2023
Moreover, We may process data obtained in the course of provision of our Services for some additional purposes:
There are a few legal bases for data processing which We use according to the applicable legislative framework related to protection of personal data. The processing of personal data at INOVA is mainly necessary for the performance of the End User License Agreement ("EULA") with End User (Art. 6 (1) (b) GDPR), which is applicable for the provision of INOVA products or services, unless explicitly stated otherwise, e.g.:
We do not share your data with third parties. However, INOVA is a company that operates globally through affiliated companies or partners as part of our sales, service and support network. Licensing, billing and technical support information processed by INOVA may be transferred to and from affiliates or partners for the purpose of fulfilling the EULA, such as providing services or support.
INOVA prefers to process its data in the European Union (EU). However, depending on your location (use of our products and/or services outside the EU) and/or the service you choose, it may be necessary to transfer your data to a country outside the EU. For example, we use third-party services in connection with cloud computing. In these cases, we carefully select our service providers and ensure an appropriate level of data protection through contractual as well as technical and organizational measures. As a rule, we agree on the EU standard contractual clauses, if necessary, with supplementary contractual regulations.
For some countries outside the EU, such as the United Kingdom and Switzerland, the EU has already determined a comparable level of data protection. Due to the comparable level of data protection, the transfer of data to these countries does not require any special authorization or agreement.
We rely on third-party services related to cloud computing provided by Microsoft as a cloud service provider.
INOVA implements appropriate technical and organizational measures to ensure a level of security which is appropriate to potential risks. We are doing our best to ensure the ongoing confidentiality, integrity, availability and resilience of processing systems and services. However, in case of data breach resulting in a risk to your rights and freedoms, We are ready to notify the relevant supervisory authority as well as affected End Users as data subjects.
The rights of every End User matter and We would like to inform you that all End Users (from any EU or any non-EU country) have the following rights guaranteed at INOVA. To exercise your data subject’s rights, you can contact us via support form or by e-mail at firstname.lastname@example.org. For identification purposes, we ask you for the following information: Name, e-mail address and - if available - license key or customer number and company affiliation. Please refrain from sending us any other personal data, such as the date of birth. We would like to point out that to be able to process your request, as well as for identification purposes, we will process your personal data.
Right to Withdraw the Consent. Right to withdraw the consent is applicable in case of processing based on consent only. If We process your personal data on the basis of your consent, you have the right to withdraw the consent at any time without giving reasons. The withdrawal of your consent is only effective for the future and does not affect the legality of the data processed before the withdrawal.
Right to Object. Right to object the processing is applicable in case of processing based on the legitimate interest of INOVA or third party. If We process your personal data to protect a legitimate interest, You as the data subject have the right to object to the legitimate interest named by us and the processing of your personal data at any time. Your objection is only effective for the future and does not affect the lawfulness of the data processed before the objection. If we process your personal data for direct marketing purposes, it is not necessary to give reasons for your objection. This also applies to profiling, insofar as it is connected with such direct marketing. In all other cases, we ask you to briefly inform us about your complaints against the legitimate interest of INOVA to process your personal data.
Please note that in some cases, despite your consent withdrawal, we are entitled to further process your personal data on the basis of another legal basis, for example, for the performance of a contract.
Right of Access. As a data subject, you have the right to obtain information about your data stored by INOVA free of charge at any time.
Right to Rectification. If we inadvertently process incorrect personal data about you, you have the right to have this corrected.
Right to Erasure and Right to Restriction of Processing. As a data subject, you have the right to request the deletion or restriction of the processing of your personal data. If we process your personal data, for example, with your consent, you withdraw it and there is no other legal basis, for example, a contract, We delete your personal data immediately. Your personal data will also be deleted as soon as they are no longer required for the purposes stated for them at the end of our retention period.
If we use your personal data for the sole purpose of direct marketing and you have revoked your consent or objected to the underlying legitimate interest of INOVA, We will restrict the processing of your personal data to the extent that we include your contact data in our internal black list in order to avoid unsolicited contact. Otherwise, your personal data will be deleted.
Please note that We may be required to store your data until the expiry of the retention obligations and periods issued by the legislator or supervisory authorities. Retention obligations and periods may also result from the Serbian legislation. Thereafter, the corresponding data will be routinely deleted.
Right to Data Portability. We are happy to provide You, as a data subject, with the personal data processed by INOVA in the xls format.
Right to Lodge a Complaint. As a data subject, You have a right to lodge a complaint with a supervisory authority at any time. INOVA is subject to the regulation of Serbian laws. The relevant data supervisory authority is The Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia, located at Bulevar kralja Aleksandra str. 15, Belgrade 11120, Republic of Serbia.
If You would like to exercise your right as a data subject or You have a question or concern, send us a message at:
Data Protection Officer
Republic of Serbia